baji 77 Privacy Policy

1 Introduction and Scope of the Policy

baji 77 ("we", "our") is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to our website, mobile application, and all related digital services.

This policy describes how baji 77 collects, processes, stores, and where necessary shares your personal information ("information") with third parties. By using our services, you agree to the terms set out in this policy.

This privacy policy is considered part of our Terms and Conditions and both documents should be read together. If you have any questions, please contact our support team.

2 What Types of Information Are Collected

baji 77 collects and processes the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Residential address
• Mobile number and email address

2.2 Account and Transaction Information

• Username and encrypted password
• Deposit and withdrawal history (via bKash, Nagad, Rocket, or bank transfer)
• Betting and gaming activity history
• Limited payment method details (we do not store full account numbers)

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Service usage time, session duration, and navigation data
• Geographic location (approximate, not precise GPS)

2.4 Communication Information

• Records of your conversations with us via live chat and email
• Details of complaints or requests

3 How Information Is Collected

baji 77 collects your information in the following ways:

• Registration and Account Management: You provide information directly when creating an account, completing identity verification (KYC), and updating your account.
• Transaction Processing: Information required to complete a deposit or withdrawal is collected at the time of the transaction.
• Automated Methods: Technical information is collected automatically through cookies, log files, and similar technologies while you use the service.
• From Third Parties: Relevant information may be verified from payment providers and identity verification services.

4 Purposes for Using Information

We use your information only for specific and legitimate purposes. The main reasons baji 77 uses your information are listed below:

4.1 Operating and Providing the Service

Your information is essential for opening and managing accounts, completing transactions, applying bonuses and promotions, and providing uninterrupted gaming services.

4.2 Identity Verification and Security

Identity information is verified to confirm each user's identity, keep accounts secure, and prevent fraud or unauthorized access.

4.3 Customer Service and Communication

Your contact information is used to respond accurately to your requests, complaints, or questions through our 24/7 live chat and email support.

4.4 Ensuring Responsible Gaming

baji 77 prioritizes responsible gaming. User gaming patterns are monitored and support is provided if any at-risk behavior is identified. You can learn more about our Responsible Gaming Guidelines.

4.5 Compliance with Legal Obligations

Certain information is retained to comply with applicable laws and regulations, respond to lawful requests from government authorities, and meet financial audit requirements.

4.6 Service Improvement

Collected information is used to analyze user experience and improve platform performance and new features. In this context, information is generally used in anonymized or aggregated form.

5 Information Storage and Security

baji 77 applies industry-standard technical and organizational measures to protect your information. The key features of our security framework are described below:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL technology.
• Access Controls: Only authorized staff can access the information necessary to carry out their specific responsibilities.
• Password Protection: Your password is never stored directly — it is kept using a one-way hashing method.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.

Information is generally retained for up to five years after account closure, unless a legal obligation requires a different period. Transaction-related records may be kept for up to seven years.

However, no method of transmitting or storing information over the internet is completely secure. We make every effort to provide the highest level of protection, but absolute security cannot be guaranteed. Keeping your account password confidential and logging in from trusted devices is your own responsibility.

6 Sharing Information with Third Parties

baji 77 never sells your personal information. However, information may be shared with the following third parties in specific circumstances:

6.1 Payment Service Providers

The necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer. These institutions follow their own privacy policies.

6.2 Identity Verification Services

During the account verification process, identity document information may be sent to authorized verification agencies.

6.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or the requirements of applicable law.

6.4 Technical Infrastructure Services

Selected service providers for server hosting, data analysis, and cybersecurity may process a limited amount of information. They operate under our instructions and may not use your information independently.

For international data transfers, we ensure that adequate data protection measures are in place in the destination country.

7 Cookies and Tracking Technologies

The baji 77 platform uses cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are necessary to keep the platform running — maintaining login status, security verification, and session management. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference or information from previous sessions.

7.3 Analytical Cookies

These cookies are used to understand how users use the site. Data is collected on an anonymous basis and is used to improve the service.

Most browsers provide options to control cookies. However, disabling essential cookies may cause some important platform features to stop working.

8 Your Rights

As a baji 77 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information about you.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that processing of your information be temporarily paused.
• Right to Data Portability: You may request that the information you have provided be given to you in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We will respond to your request within 30 working days. Identity verification may be required for some requests.

9 Privacy of Minors

All casino and betting services at baji 77 are for persons aged 21 or over only. We do not knowingly collect or store any information from minors.

Age verification is completed at the time of registration. If we become aware of an account belonging to a minor, that account will be closed immediately and the associated information will be deleted. Please read our Responsible Gaming Policy to learn more about this.

10 Changes to This Policy

baji 77 reserves the right to modify or update this privacy policy when necessary. If significant changes are made, we will notify you in the following ways:

• By posting a clear notice on the platform
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of the policy

Continued use of the service after changes have been made will be taken as your agreement to the new policy. It is therefore advisable to read the policy once after any changes.

Visit the Terms and Conditions page to learn about our general terms of use.

11 Contact Information

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Use the live chat option on the platform for 24/7 support — available in both Bengali and English.
• Email: [email protected]

For data protection requests, please write "Privacy Request" in the subject line. Responses to general questions will be provided within 24–48 hours, and responses to formal data rights requests within 30 working days.

Our FAQ section may also have the information you need for general queries.